Terms of service

Hellava Nutrition Group

Last Updated: June 2026

OVERVIEW

Welcome to Hellava. The terms “we”, “us” and “our” refer to Hellava. Hellava operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Hellava is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS, ELIGIBILITY, AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use certain Services, including making a purchase, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

We may refuse service, terminate accounts, restrict access, or cancel orders at our discretion to the fullest extent permitted by law.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products and services accurately. However, colors and product appearance may differ from how they appear on your screen due to device type, settings, and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly as depicted in our online store.

All descriptions of products and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, household, geographic region, or jurisdiction.

SECTION 3 – ORDERS; ORDER ACCEPTANCE; CANCELLATIONS

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, limit, or cancel your order for any reason at our discretion to the fullest extent permitted by law.

Your order is not accepted until we confirm acceptance. We must receive and process your payment before an order is accepted.

Please review your order carefully before submitting. We may be unable to accommodate cancellation or modification requests after an order is accepted, including after fulfillment or shipping has begun. For subscription orders, please refer to Section 6 (Subscriptions and Auto-Renewal) and our Refund Policy for applicable cancellation and refund terms.

In the event we cancel or make changes to an order, we will attempt to notify you using the contact details provided at checkout.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export unless expressly authorized by us in writing.

SECTION 4 – PREORDERS; BACKORDERS; SPECIAL FULFILLMENT ITEMS

Certain products may be offered as preorders, backorders, or otherwise as items with delayed fulfillment. Such items will be identified on the product page and/or at checkout.

By purchasing such an item, you acknowledge and agree that:

• Payment is collected at the time the order is placed unless otherwise stated.

• Any shipping, fulfillment, or release dates are estimates only and are not guaranteed.

• Delays may occur due to production schedules, logistics, inventory availability, carrier constraints, or other factors outside our control.

• We may ship orders in one or more shipments in our discretion, including shipping items together when part of an order is delayed.

Preorders and backorders may be eligible for cancellation for a refund only prior to shipment, unless otherwise stated on the product page. In limited circumstances, an order may not be eligible for cancellation once fulfillment preparation or production has begun. Shipping delays do not automatically entitle customers to a refund.

Where permitted by law, for delayed-fulfillment items, return windows are measured from delivery date, not the date the order is placed.

SECTION 5 – PRICES, TAXES, AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges. You are responsible for applicable taxes and fees.

You agree to provide current, complete, and accurate purchase and account information and to promptly update your information as needed to complete transactions and contact you.

SECTION 6 – SUBSCRIPTIONS AND AUTO-RENEWAL

Certain products are available on a subscription basis. By purchasing a subscription, you expressly acknowledge and agree to the following:

• Recurring Charges. You authorize Hellava to charge your designated payment method on a recurring basis at the subscription interval selected at checkout (e.g., every 30 days, every 60 days) until you cancel. The amount charged will be the then-current price of the subscription product(s) plus applicable taxes and shipping.

• Automatic Renewal. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the next billing date. Renewal orders are processed automatically and may not be canceled, modified, or refunded once placed.

• Subscription Management. You may skip, pause, swap products, change frequency, or cancel your subscription at any time through your account portal at hellava.co/a/account/login using passwordless login (enter your email and we send a secure login link). If you need help accessing your account, email support@hellava.co and we will assist you in getting in so you can manage your subscription. Changes must be made before your next scheduled billing date to take effect for the upcoming cycle. Once a subscription rebill has been charged, that order is considered a final sale and cannot be canceled or refunded

• Customer Responsibility. It is your sole responsibility to manage your subscription, including canceling before the next renewal if you no longer wish to receive shipments. Hellava does not cancel subscriptions retroactively and is not responsible for charges incurred on orders that have already been placed.

• No Refunds on Renewal Orders. Once a subscription renewal order has been placed, it is considered a final sale. Refunds are not available on any subscription order beyond your initial purchase. For details on our satisfaction guarantee for first-time orders, please refer to our Refund Policy.

• Price Changes. We reserve the right to change subscription pricing at any time. If the price of your subscription changes, we will notify you in advance using the contact information associated with your account. Your continued subscription after the price change takes effect constitutes your acceptance of the new price.

By placing a subscription order, you acknowledge that you have read and agree to these auto-renewal terms and understand that your subscription will continue and your payment method will be charged until you cancel.

SECTION 7 – SHIPPING, DELIVERY, AND RISK OF LOSS

Our Shipping Policy forms part of these Terms.

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or events outside our control.

Once we transfer products to the carrier, title and risk of loss pass to you to the fullest extent permitted by law. You are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address provided at checkout, additional shipping charges may apply.

SECTION 8 – RETURNS, REFUNDS, AND EXCHANGES

Our Refund Policy forms part of these Terms and governs returns, refunds, and exchanges.

Returns must be initiated and handled in accordance with our Refund Policy. Unauthorized returns may be refused.

Subscription renewal orders are considered final sales once placed and are not eligible for refund, return, or cancellation. The 30-Day Satisfaction Guarantee described in our Refund Policy applies exclusively to your initial purchase.

SECTION 9 – INGESTIBLE PRODUCT AND SUPPLEMENT DISCLAIMER

Hellava products are intended for general wellness and nutritional support and are offered as dietary supplement products. Information provided on the Services, including product descriptions, ingredient information, suggested use, or other content, is for general informational purposes only and is not medical or professional advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease, and any statements on the Services have not been evaluated by the U.S. Food and Drug Administration.

Always read labels, ingredient lists, and allergen information before use. Use products only as directed on the label. If you have allergies, sensitivities, a medical condition, or are pregnant or nursing, consult a qualified healthcare professional before using any supplement. If you are taking any medications or have a health condition, consult a qualified healthcare professional before use. Discontinue use and seek medical advice if you experience an adverse reaction.

Keep out of reach of children. Do not use if the safety seal is broken or missing.

Individual results may vary. You are responsible for using products as directed and in a manner appropriate for your dietary needs.

SECTION 10 – PROMOTIONS; DISCOUNTS; GIFT CARDS

Promotions may be governed by additional terms. If there is a conflict between promotion terms and these Terms, promotion terms will govern.

Gift cards are subject to additional terms and, where permitted by law, are non-refundable and not redeemable for cash except as required by law.

SECTION 11 – INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Hellava, its affiliates, or licensors and are protected by U.S. and foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. Except as expressly provided, nothing in these Terms grants you any license or rights in our intellectual property.

SECTION 12 – FEEDBACK AND USER CONTENT

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to submit Feedback and that your Feedback will comply with these Terms and applicable law.

We may, but have no obligation to, monitor, edit, or remove Feedback in our discretion.

SECTION 13 – OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to tools or links offered by third parties. We do not control and are not responsible for third-party tools, websites, or services. Your use of third-party tools and sites is at your own risk and subject to their terms and policies.

SECTION 14 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You agree not to misuse the Services, including to violate laws, infringe intellectual property, harass others, transmit malicious code, scrape or exploit the Services, interfere with security features, or engage in fraudulent conduct.

We reserve the right to suspend, disable, or terminate access if we determine a violation has occurred.

SECTION 15 – PRIVACY

All personal information collected through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify may collect and process personal information in order to provide and improve Shopify services.

Hellava uses both Postscript and Attentive as SMS service providers. If you opt in to receive text messages from us, your use of our text messaging program is governed by the applicable provider's Messaging Terms and Messaging Privacy Policy:

Postscript Messaging Terms: https://terms.pscr.pt/legal/shop/mqwysy-5a/terms_of_service
Postscript Messaging Privacy Policy: https://terms.pscr.pt/legal/shop/mqwysy-5a/privacy_policy
Attentive Messaging Terms & Conditions: https://attnl.tv/t/UqJ/r/US
Attentive Messaging Privacy Policy: https://attnl.tv/p/UqJ

You may opt out of marketing text messages at any time by replying "STOP." For help, reply "HELP" or contact us at support@hellava.co.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided “as is” and “as available” to the fullest extent permitted by law, without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall Hellava or our directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, arising from your use of the Services or any products procured using the Services.

Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above limitations may not apply to you.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hellava and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims (including reasonable attorneys’ fees) arising out of your breach of these Terms, your violation of any law, or your access to or use of the Services.

SECTION 19 – FORCE MAJEURE

Hellava shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, epidemics, acts of government, war, terrorism, civil unrest, labor disputes, supply chain disruptions, carrier delays, power outages, internet or telecommunications failures, fire, flood, or any other event that could not have been reasonably foreseen or prevented.

In the event of a force majeure event, our obligations under these Terms will be suspended for the duration of the event. We will use commercially reasonable efforts to resume performance as soon as practicable. Force majeure events do not automatically entitle customers to a refund, cancellation, or any other remedy beyond what is expressly provided in our Refund Policy.

SECTION 20 – TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time, to the fullest extent permitted by law. You remain liable for all amounts due up to and including the date of termination.

Provisions that by their nature should survive termination will survive, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the remaining provisions will remain valid and enforceable.

SECTION 22 – WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision shall not constitute a waiver. These Terms and any policies referenced herein constitute the entire agreement and understanding between you and us and supersede any prior agreements and communications.

SECTION 23 – ASSIGNMENT

You may not transfer or assign these Terms or any rights or obligations without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 24 – GOVERNING LAW; VENUE

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

You and Hellava consent to venue and personal jurisdiction in the state and federal courts located in Somerset County, New Jersey, unless otherwise required by applicable law.

SECTION 25 – CHANGES TO TERMS

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check for changes. Where required by applicable law, we will provide notice of material changes.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms should be sent to us at support@hellava.co

Hellava

support@hellava.co

233 Mt Airy Road, Basking Ridge, NJ 07920

(347) 338-0282

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