Terms of service

Hellava Nutrition Group

Last Updated: September 2026

Overview

Welcome to Hellava. The terms "Hellava," "we," "us," and "our" refer to Hellava Nutrition Group LLC. Hellava operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hellava is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them, including our Privacy Policy, Refund Policy, and Shipping Policy (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as subscriptions, warranty disclaimers, limitations of liability, and dispute resolution by individual arbitration (see Section 21).

By visiting, interacting with, or using the Services, or by placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use or access the Services.

Section 1: Access, Eligibility, and Account

By using the Services, you represent that you are at least 18 years old and the age of majority in your state or province of residence. Our products are intended for use by adults.

To use certain Services, including making a purchase, you may be asked to provide information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide it. You agree to promptly update your information as needed so that we can complete your transactions and contact you.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

We may refuse service, terminate accounts, restrict access, or cancel orders at our discretion, to the fullest extent permitted by law.

Section 2: Our Products

We make reasonable efforts to display our products and services accurately. However, colors and product appearance may differ from how they appear on your screen due to device type, settings, and configuration. Packaging and labeling may change from time to time.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly as depicted in our online store.

All descriptions of products and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, household, geographic region, or jurisdiction. Any offer for any product made through the Services is void where prohibited.

Section 3: Orders, Order Acceptance, and Cancellations

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, limit, or cancel your order for any reason at our discretion, to the fullest extent permitted by law, including orders that appear to be placed by dealers, resellers, or distributors, and orders placed by or under the same customer account, payment method, or billing or shipping address.

Your order is not accepted until we confirm acceptance. We must receive and process your payment before an order is accepted.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation or modification requests after an order is accepted, including after fulfillment or shipping has begun. For subscription orders, please refer to Section 6 (Subscriptions and Auto-Renewal) and our Refund Policy for applicable cancellation and refund terms.

In the event we cancel or make changes to an order, we will attempt to notify you using the contact details provided at checkout.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export, unless expressly authorized by us in writing.

Section 4: Preorders, Backorders, and Special Fulfillment Items

Certain products may be offered as preorders, backorders, or otherwise as items with delayed fulfillment. Such items will be identified on the product page and/or at checkout.

By purchasing such an item, you acknowledge and agree that:

• Payment is collected at the time the order is placed unless otherwise stated.
• Any shipping, fulfillment, or release dates are estimates only and are not guaranteed.
• Delays may occur due to production schedules, logistics, inventory availability, carrier constraints, or other factors outside our control.
• We may ship orders in one or more shipments at our discretion, including shipping items together when part of an order is delayed.

Preorders and backorders may be eligible for cancellation for a refund only prior to shipment, unless otherwise stated on the product page. In limited circumstances, an order may not be eligible for cancellation once fulfillment preparation or production has begun. Shipping delays do not automatically entitle customers to a refund.

Where permitted by law, for delayed-fulfillment items, return windows are measured from the delivery date, not the date the order is placed.

Section 5: Prices, Taxes, and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges. You are responsible for applicable taxes and fees.

Section 6: Subscriptions and Auto-Renewal

Certain products are available on a subscription basis. By purchasing a subscription, you expressly acknowledge and agree to the following:

• Recurring Charges. You authorize Hellava to charge your designated payment method on a recurring basis at the subscription interval selected at checkout (for example, every 30 days or every 60 days) until you cancel. The amount charged will be the then-current price of the subscription product(s) plus applicable taxes and shipping.
• Automatic Renewal. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the next billing date. Renewal orders are processed automatically and may not be canceled, modified, or refunded once placed.
• Subscription Management. You may skip, pause, swap products, change frequency, or cancel your subscription at any time through your account portal at hellava.co/a/account/login using passwordless login (enter your email and we will send you a secure login link). If you need help accessing your account, email support@hellava.co and we will help you get in so you can manage your subscription. Changes must be made before your next scheduled billing date to take effect for the upcoming cycle. Once a subscription rebill has been charged, that order is considered a final sale and cannot be canceled or refunded.
• Customer Responsibility. It is your sole responsibility to manage your subscription, including canceling before the next renewal if you no longer wish to receive shipments. Hellava does not cancel subscriptions retroactively and is not responsible for charges incurred on orders that have already been placed.
• No Refunds on Renewal Orders. Once a subscription renewal order has been placed, it is considered a final sale. Refunds are not available on any subscription order beyond your initial purchase. For details on our satisfaction guarantee for first-time orders, please refer to our Refund Policy.
• Price Changes. We reserve the right to change subscription pricing at any time. If the price of your subscription changes, we will notify you in advance using the contact information associated with your account. Your continued subscription after the price change takes effect constitutes your acceptance of the new price.

By placing a subscription order, you acknowledge that you have read and agree to these auto-renewal terms and understand that your subscription will continue and your payment method will be charged until you cancel.

Free Trials and Sample Conversions. Some offers provide a free sample and enroll you in a recurring subscription. By claiming such an offer, you expressly acknowledge and agree that: (a) you are enrolling in a subscription that will automatically begin at the regular price unless you cancel; (b) your first full-size order will ship and your payment method will be charged at the interval specified at checkout; (c) after that, you will be charged the then-current subscription price at the recurring interval shown at checkout until you cancel; (d) you may cancel at any time before your next billing date to avoid being charged, through your account portal at hellava.co/a/account/login or by contacting support@hellava.co; (e) we may send you a courtesy reminder before your first charge; however, it is your responsibility to cancel before your next billing date if you do not wish to continue, regardless of whether a reminder is received; and (f) the shipping and handling fee paid for your sample is non-refundable. Sample offers are limited to one per order. Once your subscription begins, subscription orders are final once placed as described in this Section.

Section 7: Shipping, Delivery, and Risk of Loss

Our Shipping Policy forms part of these Terms.

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or events outside our control.

Once we transfer products to the carrier, title and risk of loss pass to you, to the fullest extent permitted by law. You are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address provided at checkout, additional shipping charges may apply.

Section 8: Returns, Refunds, and Exchanges

Our Refund Policy forms part of these Terms and governs returns, refunds, and exchanges.

Returns must be initiated and handled in accordance with our Refund Policy. Unauthorized returns may be refused.

Subscription renewal orders are considered final sales once placed and are not eligible for refund, return, or cancellation. The 30-Day Satisfaction Guarantee described in our Refund Policy applies exclusively to your initial purchase.

Section 9: Ingestible Product and Supplement Disclaimer

Hellava products are intended for general wellness and nutritional support and are offered as dietary supplement products. Information provided on the Services, including product descriptions, ingredient information, suggested use, or other content, is for general informational purposes only and is not medical or professional advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease, and any statements on the Services have not been evaluated by the U.S. Food and Drug Administration.

Always read labels, ingredient lists, and allergen information before use. Use products only as directed on the label. If you have allergies, sensitivities, a medical condition, or are pregnant or nursing, consult a qualified healthcare professional before using any supplement. If you are taking any medications or have a health condition, consult a qualified healthcare professional before use. Discontinue use and seek medical advice if you experience an adverse reaction.

Keep out of reach of children. Do not use if the safety seal is broken or missing.

Individual results may vary. You are responsible for using products as directed and in a manner appropriate for your dietary needs.

Section 10: Promotions, Discounts, Gift Cards, and Rewards

Promotions may be governed by additional terms. If there is a conflict between promotion terms and these Terms, the promotion terms will govern. Discount codes may not be combined unless expressly stated and have no cash value.

Gift cards are subject to additional terms and, where permitted by law, are non-refundable, are not redeemable for cash except as required by law, and cannot be replaced if lost or stolen.

Loyalty points, referral credits, affiliate commissions, and other rewards are subject to the terms of the applicable program, have no cash value unless the program terms state otherwise, are not transferable, and may be modified, suspended, or discontinued at any time, to the fullest extent permitted by law.

Section 11: Intellectual Property

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement of them, are owned by Hellava, its affiliates, or its licensors and are protected by U.S. and foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. Except as expressly provided, nothing in these Terms grants you any license or rights in our intellectual property.

Section 12: Feedback and User Content

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, photos, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use, without compensation to you. We have no obligation to keep Feedback confidential or to respond to it.

You represent and warrant that you own or have all necessary rights to submit Feedback and that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, or publicity rights, and will comply with these Terms and applicable law.

We may, but have no obligation to, monitor, edit, or remove Feedback at our discretion.

Section 13: Optional Tools and Third-Party Links

We may provide access to tools or links offered by third parties. We do not control and are not responsible for third-party tools, websites, or services. Your use of third-party tools and sites is at your own risk and subject to their terms and policies.

Section 14: Prohibited Uses

You may access and use the Services for lawful purposes only. You agree not to misuse the Services, including to violate laws, infringe intellectual property, harass others, submit false or misleading information, transmit malicious code, collect or track the personal information of others, scrape or exploit the Services, interfere with security features, or engage in fraudulent conduct.

We reserve the right to suspend, disable, or terminate access if we determine a violation has occurred.

Section 15: Privacy and Communications

All personal information collected through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify may collect and process personal information in order to provide and improve Shopify services.

By using the Services, you consent to receive communications from us electronically, including by email and through notices posted on the Services, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing.

Hellava uses both Postscript and Attentive as SMS service providers. If you opt in to receive text messages from us, your use of our text messaging program is governed by the applicable provider's Messaging Terms and Messaging Privacy Policy:

• Postscript Messaging Terms: https://terms.pscr.pt/legal/shop/mqwysy-5a/terms_of_service
• Postscript Messaging Privacy Policy: https://terms.pscr.pt/legal/shop/mqwysy-5a/privacy_policy
• Attentive Messaging Terms & Conditions: https://attnl.tv/t/UqJ/r/US
• Attentive Messaging Privacy Policy: https://attnl.tv/p/UqJ

You may opt out of marketing text messages at any time by replying STOP. For help, reply HELP or contact us at support@hellava.co.

Section 16: Errors, Inaccuracies, and Omissions

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order. We have no obligation to update, amend, or clarify information on the Services, except as required by law.

Section 17: Disclaimer of Warranties

The Services and all products offered through the Services are provided "as is" and "as available," to the fullest extent permitted by law, without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Section 18: Limitation of Liability

To the fullest extent permitted by law, in no case shall Hellava or our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products procured using the Services, even if advised of their possibility.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the Services, or any product will not exceed the amount you paid to us for the product(s) giving rise to the claim.

Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above limitations may not apply to you. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Section 19: Indemnification

You agree to indemnify, defend, and hold harmless Hellava and our parent, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your access to or use of the Services.

Section 20: Governing Law and Venue

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles, and, where applicable, the Federal Arbitration Act.

Subject to Section 21, you and Hellava consent to exclusive venue and personal jurisdiction in the state and federal courts located in Somerset County, New Jersey, unless otherwise required by applicable law.

Section 21: Dispute Resolution, Binding Arbitration, and Class Action Waiver

Informal Resolution. Before starting any arbitration or court proceeding, you and Hellava agree to first try to resolve any dispute informally. The party raising the dispute must send a written notice describing the claim and the relief requested, including the claimant's name, email address, and order number if applicable. Notices to Hellava must be sent to support@hellava.co with the subject line "Dispute Notice." If the dispute is not resolved within 60 days after the notice is received, either party may proceed as described below. Any applicable statute of limitations is tolled during this period.

Agreement to Arbitrate. Except as provided below, you and Hellava agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product, any subscription or charge, any communication from us (including emails and text messages), or our collection or use of your information (each, a "Claim") will be resolved by binding individual arbitration rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act.

Exceptions. Either party may (a) bring an individual Claim in small claims court if it qualifies and remains in that court on an individual basis, and (b) seek injunctive or other equitable relief in court to protect its intellectual property rights.

Arbitration Rules. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, as modified by these Terms. The arbitrator will decide all issues except that a court will decide any question about the scope, enforceability, or validity of the Class Action Waiver, the Public Injunctive Relief provision, or the Mass Arbitration provision below. Payment of filing, administration, and arbitrator fees will be governed by the AAA's rules. Arbitration may be conducted by video conference, by phone, or based on written submissions, and any in-person hearing will take place in the county where you reside or another mutually agreed location.

Class Action and Jury Trial Waiver. YOU AND HELLAVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief on that party's individual claim. YOU AND HELLAVA EACH WAIVE THE RIGHT TO A JURY TRIAL.

Public Injunctive Relief. If you seek public injunctive relief (relief whose primary purpose and effect is to prohibit unlawful acts that threaten future injury to the general public), and a court determines that this request cannot be waived or resolved in arbitration under applicable law, that request will be severed and decided by a court under Section 20, and will be stayed until all individual Claims have been resolved in arbitration.

Mass Arbitration. If 25 or more similar Claims are asserted against Hellava by the same or coordinated counsel or entities, the Claims will be administered in batches under the AAA's Mass Arbitration Supplementary Rules. You and Hellava agree to cooperate in good faith to implement this batching process, and applicable statutes of limitations are tolled for Claims awaiting administration.

Opt-Out. You may opt out of this agreement to arbitrate by emailing support@hellava.co with the subject line "Arbitration Opt-Out" within 30 days after you first accept these Terms. Your email must include your name, the email address associated with your account or orders, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.

Severability. If the Class Action Waiver is found unenforceable as to any Claim, that Claim (and only that Claim) will be severed and proceed in court under Section 20, and will be stayed pending the outcome of any individual Claims in arbitration. If any other part of this Section is found unenforceable, the remainder will remain in effect.

Changes. If we make a material change to this Section, the change will not apply to any Claim of which Hellava had actual notice before the change took effect.

Section 22: Force Majeure

Hellava shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, epidemics, acts of government, war, terrorism, civil unrest, labor disputes, supply chain disruptions, carrier delays, power outages, internet or telecommunications failures, fire, flood, or any other event that could not have been reasonably foreseen or prevented.

In the event of a force majeure event, our obligations under these Terms will be suspended for the duration of the event. We will use commercially reasonable efforts to resume performance as soon as practicable. Force majeure events do not automatically entitle customers to a refund, cancellation, or any other remedy beyond what is expressly provided in our Refund Policy.

Section 23: Termination

We may terminate this agreement or your access to the Services, or any part of them, in our sole discretion at any time, to the fullest extent permitted by law. You remain liable for all amounts due up to and including the date of termination.

Provisions that by their nature should survive termination will survive, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, Severability, Waiver, Entire Agreement, Assignment, and Privacy.

Section 24: Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, the unenforceable portion will be severed, and the remaining provisions will remain valid and enforceable, except as provided in Section 21.

Section 25: Waiver and Entire Agreement

The failure of us to exercise or enforce any right or provision shall not constitute a waiver. These Terms and any policies referenced in them constitute the entire agreement and understanding between you and us and supersede any prior agreements and communications, including prior versions of these Terms. Any ambiguities in the interpretation of these Terms will not be construed against the drafting party. The headings in these Terms are for convenience only.

Section 26: Assignment

You may not transfer or assign these Terms or any rights or obligations without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 27: Changes to Terms

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check for changes. Where required by applicable law, we will provide notice of material changes. Your continued use of the Services after changes are posted constitutes acceptance of those changes, except as provided in Section 21.

Section 28: Contact Information

Questions about these Terms should be sent to us at:

Email: support@hellava.co

Hellava Nutrition Group LLC 233 Mt Airy Road Basking Ridge, NJ 07920 (347) 338-0282